- When using the EOS Webcam Utility Beta software with macOS 10.14(Mojave) and 10.15(Catalina), the following applications will not list or permit EOS Webcam Utility Beta software to function on your device:
• Safari (Use Google Chrome)
• FaceTime
• Skype*
• Zoom*
• WebEx*
*Use Web-based Skype, Zoom and WebEx in Google Chrome instead of as a native application.
- When using EOS Webcam Utility Beta software with your camera, the video source image will not be visible if the EOS Utility application is running on your computer. For EOS Webcam Utility Beta software to perform correctly, you need to “Quit" the EOS Utility.
- When using EOS Webcam Utility Beta software with your camera set to Still Photo Shooting mode, a black border may appear around the video source image or the video source image may be cropped. We suggest EOS Webcam Utility Beta software be used with your camera set to Movie Shooting mode, if available.
- When using EOS Webcam Utility Beta software, switching modes on your camera between Still Photo Shooting mode and Movie Shooting mode or turning your camera to on from the off position during video conferencing, it may take several seconds to recover your video feed.
- When using EOS Webcam Utility Beta software, only one video conferencing application will receive video feed at any given time. Other applications running simultaneously, where EOS Webcam Utility Beta has been selected as the video source, will display a default title screen. We recommend that you “Quit” any other video conferencing application not in use.
- When using EOS Webcam Utility Beta software, if the USB connection is unplugged during video conferencing, the video conferencing application may not display correctly. If this occurs and you cannot recover video feed after you reconnect the USB connection, you may have to restart your video conferencing application or restart your computer.
- When using EOS Webcam Utility Beta software with the EOS M50 camera, we suggest that the LCD screen be open and faced towards the user to achieve optimal performance.